Privacy Policy

1. Introduction and General Information

As DeepTelve, protecting the privacy of your personal data is extremely important to us. This privacy policy provides detailed information about how personal data collected through our mobile application and website is processed, stored and protected.

This policy has been prepared in accordance with the Personal Data Protection Law No. 6698 (KVKK) and the European Union General Data Protection Regulation (GDPR).

1.1 Data Controller

2. Personal Data Collected

When using the DeepTelve application, we collect the following personal data:

3. Purposes of Personal Data Processing

We process your personal data for the following purposes:

1. Main Service Provision: Generating and providing AI-powered coffee fortune readings
2. Voice Fortune Service: Generating voice fortune readings using text-to-speech (TTS) technology
3. Personalization: Customized fortune readings based on your zodiac sign, mood and wishes
4. Account Management: Creating and managing your user account
5. Credit System: Managing and tracking fortune credits
6. Advertising Services: Rewarded ad display and credit earning system
7. Fortune History: Storing your past fortunes and providing access
8. Communication: Service notifications, updates and support services
9. Security: Account security and fraud prevention
10. Service Development: Improving app performance and user experience
11. Legal Obligations: Fulfilling legal requirements

4. Legal Basis for Personal Data Processing

We process your personal data within the framework of the following legal bases:

• Explicit Consent: For sensitive personal data (zodiac sign, mood, wishes)
• Contract Performance: For fortune service provision
• Legitimate Interest: For service development and security
• Legal Obligation: For fulfilling legal requirements

5. Third Party Sharing

We may share your personal data in the following situations and with the following parties:

5.1 Service Providers

• OpenAI: Fortune reading and voice fortune generation (anonymous data only)
• Firebase/Google: Data storage and authentication
• AdMob/Google Ads: Rewarded advertising services
• Cloud Storage: Photo and audio file storage services
• Analytics Providers: App performance analysis

5.2 Legal Requirements

We may share your personal data in accordance with court decisions, legal investigations or valid requests from public authorities.

6. Data Retention Periods

7. Personal Data Security

We take the following measures to ensure the security of your personal data:

• Encryption: All data is encrypted in transit and at rest
• Access Control: Authorized personnel access only
• Firewall: Advanced network security systems
• Regular Audits: Regular security vulnerability checks
• Data Backup: Secure data backup systems
• Staff Training: Personnel training on data protection

8. User Rights

Under KVKK and GDPR, you have the following rights:

1. Right to Information: Learning whether your personal data is being processed
2. Right of Access: Requesting access to your processed personal data
3. Right to Rectification: Requesting correction of incorrect or incomplete data
4. Right to Erasure: Requesting deletion of your data under certain conditions
5. Right to Restrict Processing: Requesting suspension of data processing
6. Right to Data Portability: Requesting transfer of your data to another service
7. Right to Object: Objecting to data processing

8.1 Exercising Rights

To exercise the above rights, you can send an email to privacy@deeptelve.com or make a request from the "Account Settings" section in the app.

We will evaluate and respond to your requests within 30 days at the latest.

9. Cookies and Tracking

We use cookies on our website to improve user experience:

9.1 Cookie Types

• Essential Cookies: Necessary for the site to function
• Performance Cookies: Analyzing site performance
• Functional Cookies: Remembering user preferences
• Analytics Cookies: Usage analysis with Google Analytics

You can control or delete your cookie settings from your browser.

10. Children's Privacy

Our service is not intended for children under 13 years of age. We do not collect personal data from children under 13. If we discover that we have collected data from a child under 13, we will delete this data immediately.

Parental/guardian consent is required for users aged 13-18.

11. International Data Transfer

Your personal data may be processed on servers of our service providers (Google/Firebase, OpenAI). In this case:

• Countries with adequate protection levels are preferred
• Standard contractual clauses are used
• Data processing agreements are signed
• Security standards are maintained

12. Data Breach Notification

In case of a security breach involving your personal data:

• We will report the breach to relevant authorities within 72 hours at the latest
• We will inform users for high-risk situations
• We will take necessary measures immediately
• We will manage the breach process transparently

13. Account Deletion

To completely delete your account and personal data:

1. Use the "Account Settings" → "Delete My Account" option in the app
2. Send a request via email to delete@deeptelve.com
3. Use the "Delete My Account" page on our website

Account deletion will be completed within 30 days. You can reverse this process during this period.

14. Policy Changes

We may update this privacy policy from time to time. We will notify you of significant changes by:

• Sending email notifications
• In-app notifications
• Website announcements

You can always access the current version from this page.

15. Contact

For questions about the privacy policy:

You also have the right to file a complaint with the Personal Data Protection Authority: www.kvkk.gov.tr